Q1.: Are you a factory or trading company ?

Q2: What do you do? What products do you have?

xi'an faithful supplies Nootropic ingredients powder, pharmaceutical intermediates (Such as Cosmetic ingredients, Hair care Ingredients, Weight loss ingredients, etc.), Raw materials for animal and plant growth (Such as Veterinary medicine ingredients, Anthelmintics, Synthetic anti-infective materials, Plant growth agent, etc.), Health supplements ( Such as Food additives, Vitamins, Amino acid, Enzyme,ect.), Plant extracts

Q3.:How to contact with us?

Directly inquiry via intrested products, or through Online service, or Send email by allen@faithfulbio.com, or through WhatsApp:+86 13137770562,or Call us without any hesitation.

Q4.: How is the quality? I want to test.

Q5.:What's the MOQ?

A: It is based on the different product. Some are 1g and some are 10g for your evaluation quality of our goods. Plesae be free to consult our salesman.

Q6.: Can I get a Free sample?

Q7. : What's your main payment method?

Q8. : Have you received my payment? How long will it take?

Q9.:When will you sent out the goods after successful payment?

A: Normally the order will be delivery within 1-3 days after the order confirmed, except the customized products.

Q10.:What modes of transportation do you have to choose?

Q11.:How long does it take to the goods arrived ?

For small order, please expect 5-7 days by DHL,UPS,TNT, FEDEX, HKEMS,Netherlands post.

For large order, please allow 5-8 days by Air, 20-35 days by Sea

Q12.: From where you send goods?

Q13.:How is the goods packed?

We usually send goods with disguise package outside and a double-layer sterile transparent bag inside.We have tried thousand of package methods, it looks serious and discreet.

Q14.:How did you clear the customs?

Q15.:Do you have a problem whit delivery to my country?

Q16.: How can I get a discount?

Our products have already given you a discount, and the price is favorable. Orders above $1,000 can enjoy 95% discount, transportation discount or additional sample products. Therefore, for larger quantities, we always support better prices.

Q17.: How to proceed order?

After you confirm all details of order, pay money in advance and give us Shipping address.We arrange the shipment at first time after receive payment and offer after-sales service after you receive parcel.

Q18.:When will I receive the shipping number? Where I can check status of my order ?

You can also check the status online: http://www.17track.net/en

Q19.:Will you reconfirm the product with us before shipment?

Q20.:What if the package is detained by the customs?

It's rare for this to happen.At the same time, we all have insurance services. You can buy insurance services just in case.We look forward to long-term cooperation with customers, so we are always very careful in product packaging and transportation.

Q21.:How do you treat quality complaint?

Q22:.What is your Return Policy?

Your satisfaction is very important to us. If there are any problems with the product you receive, please contact your account manager within 15 days of receiving of your order. Upon receipt and inspection, Faithful will issue a credit, refund or replacement.

Q23.:Is a signature required for the shipping?